Shipping policy

Shipping Policy

This Shipping Policy describes the methods, costs, and delivery times for products purchased on www.giovannigerosa.com (the “Site”).

1. Shipping Areas

Giovanni Gerosa ships to the following countries/areas:

  • Italy

  • European Union

  • Non-EU countries (where available)

Any limitations for specific destinations will be indicated at checkout.

2. Shipping Costs

Shipping costs are calculated and displayed at checkout before order confirmation.

Indicatively:

  • Italy: €15
    Free shipping for orders over €250

  • European Union: €15
    Free shipping for orders over €250

  • Non-EU: €35
    Free shipping for orders over €250
    Import duties, customs fees, and taxes are always the responsibility of the customer

Any promotions or special shipping conditions may be applied temporarily and will be communicated on the Site.

3. Order Processing Time

Orders are generally processed within:

  • 4–5 business days from payment confirmation

During sale periods, holidays, or collection launches, processing times may vary slightly.

4. Estimated Delivery Times

Delivery times are indicative and start from the date of shipment:

  • Italy: 1–3 business days

  • European Union: 2–6 business days

  • Non-EU: 3–10 business days

Delivery times may vary depending on the destination, courier, and any customs procedures.

5. Couriers

Shipments are handled by selected couriers to ensure an efficient and trackable service.

6. Shipment Tracking

Once the order has been shipped, the customer will receive a confirmation email containing:

  • the tracking number

  • the link to track the shipment

It is the customer’s responsibility to monitor the shipment status and ensure availability at the delivery address.

7. Duties, Taxes, and Customs (Non-EU)

For shipments to Non-EU countries, customs duties, import taxes, and any additional charges:

  • are not included in the product price or shipping costs, unless otherwise stated at checkout

  • are the responsibility of the recipient

Giovanni Gerosa is not responsible for delays caused by customs procedures.

8. Delivery Address and Customer Responsibility

The customer is required to provide a complete and accurate delivery address.

In case of:

  • incorrect or incomplete address

  • failed delivery due to recipient absence

  • failure to collect the package from the courier’s pickup point

any storage, redelivery, or return shipping costs may be charged to the customer.

9. Damaged Packages or Failed Delivery

Upon delivery, the customer is advised to check:

  • the integrity of the packaging

  • the number of parcels received

In case of visible issues, it is recommended to:

  • accept the delivery with reservation and report it to the courier

For assistance, please contact Customer Service within 48 hours of delivery, providing the order number and, if possible, photos of the package and its contents.